However, if procedures are followed we will be able to resolve issues quickly and satisfactorily. If you intend to store an item for later use you should unpack it and examine for possible hidden damage. Please report any damage and we will be ready to help.If a product has been damaged in transit, we will attempt to provide a replacement subject to our ownership (as described below). Please be sure to fully inspect the contents of your packages BEFORE signing for the order, even if the packaging seems in good condition. There may be hidden damages to the contents. However, we can help file a claim if signed with "Un-inspected, possible damage" as described above. The item "KITCHENAID KCO275AQ, 12Aqua Sky Convection Digital Countertop Oven" is in sale since Tuesday, December 19, 2017. This item is in the category "Home & Garden\Kitchen, Dining & Bar\Small Kitchen Appliances\Infrared & Convection Ovens". The seller is "applianceassoc" and is located in Buffalo, New York. This item can be shipped to United States.